FAQs

ORDERS:

1. How can I place an order?

You can purchase directly from our website by selecting the products you want and adding them to your cart. Once you've completed your selection, proceed to checkout and follow the steps to enter your information and complete the payment.

2. Is it possible to change or cancel an order BEFORE it ships?

If your order has NOT yet shipped, we can change or cancel it. We recommend contacting us as soon as possible.

3. Can I change or cancel an order AFTER it has been shipped?

No, once the order has been shipped, it can no longer be cancelled. In this case, you will have to wait until you receive the item and open a return request using your right of withdrawal.

4. Will I receive a confirmation number after placing my order?

Yes, you will receive an order confirmation email with all the details immediately after placing your order. If you don't receive it within 24 hours, please contact us.

5. If I provide my personal information (e.g., my email address), will my data be sold?

We do not sell any of our customer information. Our customer data is used exclusively to manage orders and send promotional newsletters and discount coupons.

6. Where can I place an order?

You can place an order from any country.

PAYMENTS:

1. What payment methods do you accept?

We accept major payment methods:

- Credit and debit cards (Visa, Mastercard, Maestro, American Express)

- PayPal

- Apple Pay / Google Pay

2. Are payments secure?

Yes, all payments are handled through secure and encrypted platforms. We do not store your credit card information.

SHIPPING:

1. To which countries is shipping available?

You can place an order from any country, we ship worldwide.

2. How much does shipping cost?

Shipping for our items is always free, except in exceptional cases expressly indicated. We also offer the option to reduce shipping times by purchasing PREMIUM shipping for a small additional fee.

For full details, please see our shipping policy .

3. How long will it take to receive my order?

Delivery times for our products are listed on the respective product pages and during order review; we invite you to check delivery times before placing your order.

4. Will I receive tracking information to monitor my shipment?

Of course, you will always receive tracking information once your shipment has left our warehouse.

RETURNS AND REFUNDS:

1. Can I return a product?

Of course, if you're not satisfied with the product, you have the right to return it within 14 days of receiving your order. For further details, please read our returns and refunds policy, which you can find in the dedicated section.

2. Is the return free?

You can request a return free of charge, but the return shipping costs are the responsibility of the customer.

3. Do you offer a return shipping service?

No, the shipping of the item to be returned and the related costs are the responsibility of the customer.

You can find all the information about this on the page dedicated to returns and refunds policies, which you can find at this link .

CONTACTS AND ASSISTANCE:

1. How can I contact you if I have problems with my order?

You can write to us at any time; you can find our contact details on the " Contact Us " page or directly at the bottom of this page; we'll do our best to assist you as quickly as possible.

BOZHI COLLECTION:

1. Is the ring adjustable?

Yes, the size is universal! The design is designed to easily adapt to different finger sizes.

2. Does the watch really work?

Absolutely. It's a true quartz watch, precise and reliable, housed in a uniquely designed ring.

3. How do I set the time?

Simply turn the small crown on the side: pull it out slightly, set the hands, and push it back in. Quick and easy.

4. What battery does it use and how long does it last?

It runs on a standard button cell battery with an average life of 1-2 years. Replacing it is quick and easy.

5. Is it covered by warranty?

Yes, we offer a 24 month warranty covering defects and faults.

6. Is it suitable for both men and women?

Yes, the design is unisex and goes with any style, from casual to elegant. It's also perfect as a unique gift.